57zk Privacy Policy — How We Handle Your Personal Data

Who We Are

57zk is an online gaming and sports betting platform available at 57zk.app. When this policy refers to "57zk", "we", "us" or "our", it means the operator of the 57zk platform. When it refers to "you" or "your", it means any person who visits the 57zk website, creates an account or uses any feature of the platform — including the mobile app.

57zk is the data controller for the personal information collected through this platform. This means we are responsible for deciding how and why your data is processed, and we are accountable for handling it in line with the commitments set out in this policy.

Personal Data We Collect

57zk collects personal data in a few different ways — directly from you when you register or use the platform, automatically through your device and browser, and from payment processors when you make a deposit or withdrawal.

We do not collect data we do not need. If a piece of information is not necessary for operating your account, processing your payments or complying with anti-fraud and responsible gaming obligations, we do not ask for it.

How We Use Your Data

Every piece of data 57zk collects is used for a specific purpose. We do not process your data for purposes you have not been informed about. The main reasons we use your personal information are:

• Account management: To create and maintain your 57zk account, verify your identity and allow you to log in securely.
• Processing transactions: To process deposits in PKR via JazzCash, Easypaisa, Raast or bank transfer, and to process withdrawal requests to your registered payment method.
• Platform operation: To allow you to place bets, play games, participate in bingo rooms and use all other features of the 57zk platform.
• Fraud prevention: To detect and prevent fraudulent account activity, money laundering, bonus abuse and other forms of misuse. This includes automated monitoring of account activity patterns.
• Responsible gaming: To monitor for patterns that may indicate problem gambling behaviour and to support the operation of tools like deposit limits and self-exclusion.
• Customer support: To respond to your queries and resolve issues related to your account, transactions or use of the platform.
• Marketing communications: If you have opted in, to send you information about promotions and bonuses relevant to your account. You can opt out at any time through your account settings.
• Legal compliance: To meet obligations under applicable laws and regulations, including identity verification and record-keeping requirements.

We process your data under the lawful bases of contractual necessity (to provide the service you signed up for), legitimate interest (fraud prevention, security and responsible gaming monitoring) and, where applicable, your explicit consent (marketing communications).

Payment Data and Financial Transactions

When you deposit or withdraw on 57zk, the transaction is processed through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or other supported options. The financial data involved in these transactions is handled with a high level of care.

57zk stores transaction references and amounts necessary to maintain accurate account records and to process withdrawals back to the correct payment method. We do not store full payment credentials such as bank account passwords or mobile banking PINs — these are handled directly by the payment provider.

When your payment data is shared with a payment processor (for example, JazzCash or your bank), it is shared only to the extent necessary to complete the transaction. These processors have their own privacy and security obligations and are not permitted to use your data for any other purpose.

Cookies and Tracking Technologies

The 57zk website and app use cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small file stored on your device that lets the platform recognise your browser across sessions.

57zk uses the following types of cookies:

• Essential cookies: These are necessary for the platform to function. They keep you logged in during a session, maintain your bet slip state and ensure security features work correctly. You cannot opt out of essential cookies and continue to use the platform.
• Analytics cookies: These help us understand how players navigate the platform — which sections are most visited, how long sessions typically last and where players encounter issues. This data is aggregated and does not identify you personally.
• Preference cookies: These remember your settings — such as your preferred language or odds format — so you do not have to reset them every time you visit.
• Marketing cookies: If you have opted in to marketing communications, these cookies help us show you relevant promotions within the platform. They are not used to serve advertising on third-party websites.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may not function as smoothly.

Data Sharing and Third Parties

57zk does not sell your personal data to third parties. We do not share your information with advertisers, data brokers or any organisation that would use it for purposes unrelated to your use of the 57zk platform.

We may share your data with the following categories of third party, strictly for the purposes described:

• Payment processors: JazzCash, Easypaisa, Raast, banks and other financial institutions — to process your deposits and withdrawals. Only the data necessary to complete the transaction is shared.
• Identity verification providers: If we use a third-party service to assist with verifying your identity during the verification process, that provider receives only the data required for the check.
• Fraud detection services: Technology providers that help us identify suspicious account activity. These providers process data under strict contractual agreements and cannot use it for their own purposes.
• Game providers: The developers of the casino games, slots and bingo rooms available on 57zk may receive anonymised or pseudonymised session data to ensure their games function correctly.
• Legal and regulatory bodies: Where required by law or as part of a legitimate investigation, we may be obligated to share data with law enforcement or other authorities. We do this only when legally required and as narrowly as the obligation demands.

All third parties we work with are required to handle your data securely, use it only for the specified purpose and not retain it longer than necessary.

Data Retention

57zk retains personal data only for as long as it is needed for the purpose it was collected, or for as long as we are legally required to keep it.

• Active accounts: Data is retained for the full duration that your account is open and active.
• Closed accounts: After an account is closed, certain records — including transaction history and identity verification documents — are retained for a defined period to meet legal and anti-fraud obligations. The specific retention period depends on the nature of the data.
• Support communications: Support chat transcripts and emails are retained for a reasonable period to allow for any follow-up queries or disputes.
• Technical and analytics data: Aggregated analytics data that does not identify individual players may be retained for longer periods for platform improvement purposes.

When data is no longer needed and there is no legal obligation to retain it, we delete it securely. You can request deletion of your personal data subject to the conditions described in the Your Rights section below.

Data Security

Protecting your personal data is taken seriously at 57zk. The platform uses industry-standard security measures including encrypted connections (HTTPS/TLS) for all data transmission, secure storage for account credentials, and access controls that limit which team members can view sensitive account information.

Your account password is stored in hashed form — we cannot retrieve your actual password, which is why a forgotten password requires a reset rather than a reminder. You are responsible for keeping your login credentials private. Using a strong, unique password for your 57zk account and not sharing it with anyone significantly reduces your exposure to account compromise.

While 57zk takes all reasonable measures to protect your data, no online platform can provide an absolute guarantee against every possible security incident. If a data breach occurs that is likely to affect your rights, we will notify you as required.

Your Rights Regarding Your Personal Data

You have rights over the personal data that 57zk holds about you. These rights are meaningful — they are not just listed here for appearance. If you want to exercise any of them, contact the 57zk support team.

• Right to access: You can request a copy of the personal data 57zk holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction: If any of your personal data is inaccurate — for example, if your name or contact details have changed — you can ask us to correct it.
• Right to deletion: You can request that we delete your personal data. We will do so where there is no legal obligation requiring us to keep it. Note that transaction records and verification documents may be subject to retention obligations that override this right.
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data — for example while a dispute is being resolved.
• Right to object to marketing: If you have opted in to marketing communications, you can withdraw that consent and opt out at any time through your account settings. Opting out does not affect your use of the platform.
• Right to data portability: You can request your data in a machine-readable format where technically feasible.

To exercise any of these rights, contact 57zk support through the live chat on the platform or app. We may need to verify your identity before processing any data request, to ensure we are not releasing your information to someone else.

Children and Under-18s

57zk is strictly a platform for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a person under 18 has created an account or provided personal data through the platform, please contact support immediately so the account can be investigated and closed.

During account registration, players confirm their date of birth. Where there is any doubt about a player's age, 57zk may request identity verification before allowing continued use of the account. Accounts found to belong to underage users will be permanently closed and any funds held will not be paid out.

Changes to This Privacy Policy

57zk may update this Privacy Policy from time to time to reflect changes in how the platform operates, new features we introduce or changes in applicable legal requirements. When the policy is updated, the revised version will be published on this page with a new "last updated" date.

For significant changes that affect how your data is used, 57zk will make reasonable efforts to notify registered account holders — for example through a notification in the platform or app. Continuing to use 57zk after a policy update has been published means you accept the revised policy.

We recommend reviewing this page periodically so you are always aware of the current terms under which your data is processed. The date at the top of this page always reflects when the most recent changes were made.

Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise one of your data rights or have a concern about how your personal information has been handled, the best way to reach us is through the live chat support on the 57zk platform or app — available 24/7.

You can also reach the support team by email at [email protected]. Please include your registered username or account email in any correspondence so we can identify your account and respond accurately.

We take all privacy-related queries seriously and aim to respond promptly. If you are not satisfied with our response, you have the right to raise the matter with the appropriate data protection authority in your jurisdiction.